Where can I see my membership renewal date?
We have recently improved our Members Lounge. If you haven't logged in recently, you'll be prompted to enter your preferences first. Your preferences are your airport preferences. Free members are able to set one airport, Premium members are able to set both long and short-haul preferences (in all regions that we currently cover). Once this is completed, you'll see the options mentioned below to change your billing details or subscription status :)
If you've paid by entering your card on our website, you can see it on the 'Billing Info' tab pictured below. Please keep in mind that if you're not seeing this tab in your profile, it may be you've paid via PayPal or iTunes. These billing details can be accessed on the iTunes or PayPal dashboard under your recurring subscription details. If you're sure you paid via card, please send us an email for us to look into this one more :)
You can change or update your billing and subscription details at any time from your Members Lounge after logging into your account here. Clicking on the dropdown selection in the top upper-right-hand corner will pull up the 'Subscription’ option in your profile, like this:
You'll be able to change your subscription length, cancel future billing, get your invoices, set up a renewal reminder and change your billing details, but we can also help if you're not seeing the correct information here. Once you've cancelled your future billing, you'll receive a confirmation message to your inbox for your records.